At Nexus4kTV.com, we strive to provide our customers with the highest quality IPTV service. However, if you are not completely satisfied with your purchase, we are here to help.
Subscription Plans:
Refunds are only available for subscriptions purchased within the first 7 days. After 7 days, all sales are final, and no refunds will be issued.
Technical Issues:
If you experience technical issues with our service, please contact our support team at [email protected] or send us on whatsapp at +44 7886 178896. We will do our best to resolve the issue. If we are unable to resolve the issue within 48 hours, you may be eligible for a partial or full refund, depending on the circumstances.
Duplicate Purchases:
If you accidentally purchase the same subscription twice, please contact us immediately. We will issue a full refund for the duplicate transaction.
Reseller Panels:
All sales of reseller panels are final and non-refundable.
Custom Packages:
Custom IPTV packages created specifically for your needs are non-refundable.
To request a refund, please contact us at [email protected] with the following details:
Our team will review your request and respond within 3-5 business days.
Once your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
If you have any questions about our refund policy, please feel free to reach out to us:
We appreciate your business and are committed to ensuring your satisfaction with our services.
